SEAFARER Refund Policy

General rule: All payments for the Services are final and non-refundable, except in cases expressly provided by this Policy. By purchasing the Services, the User agrees to this Refund Policy.

Refunds are only possible if the Company did not provide the Service within the period specified in the Public Agreement.

Refunds are not provided in the following cases:

• if the Service was provided, regardless of the User’s satisfaction with its content or quality;
• if the delay or non-provision of the Service occurred due to reasons beyond the reasonable control of the Company (force majeure);
• if the User did not provide the necessary information, access, or assistance required to provide the Service;
• if the User violated the Public Agreement or other applicable policies.

To request a refund, the User must contact the Company’s support service in writing within 7 calendar days from the date the Service was supposed to be provided. The request must include payment confirmation and a clear explanation of the reason for the refund. If approved, the refund will be processed within 14 calendar days.

If the refund is approved, it will be made using the same payment method used for the purchase, unless otherwise agreed with the User. The Company is not responsible for delays caused by banks, payment systems, or third-party providers.

This Refund Policy is governed and interpreted according to the law specified in the Company’s Public Agreement.

In case of discrepancies between different versions of this Policy, the Ukrainian version prevails.

For any questions, claims, or messages related to this Policy or Services, the User may contact the Company at: [email protected].